Legal
Privacy Policy
Overview
Moksha Relational Therapy (ABN 52 215 433 712) is committed to protecting the privacy of clients, prospective clients, and website visitors. This policy explains how personal information is collected, used, stored, and disclosed, and how you can access or correct information we hold about you. This policy is consistent with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What information we collect
We may collect the following categories of personal information:
- Contact information: name, email address, phone number
- Information relevant to the provision of therapeutic services, including health information disclosed in the course of sessions
- Booking and scheduling information
- Payment information processed through third-party billing systems
- Communication records including email and telephone correspondence
We collect this information directly from you — through session enquiries, the contact form on this website, booking systems, and the therapeutic process itself. We do not collect personal information from third parties without your consent, except where this is required by law or is relevant to your care (for example, from a referring practitioner).
Accuracy of information
While reasonable care is taken to ensure the accuracy of information presented on this website, no warranty is made regarding its completeness or currency. Content may be updated without notice. Information about fees, availability, and service offerings is subject to change and should be confirmed directly with the practice prior to booking.
How we use your information
Personal information is used to:
- Provide, manage, and coordinate therapeutic services
- Respond to enquiries and communicate regarding appointments
- Process payments and maintain clinical records as required by professional and legal obligations
- Meet mandatory reporting obligations under Australian law
We do not use personal information for marketing, and we do not sell or share personal information with third parties for commercial purposes.
Clinical records and confidentiality
Information disclosed during therapeutic sessions is treated as confidential and is not disclosed to third parties without your explicit consent, except in the following circumstances:
- Where there is a serious and imminent risk of harm to you or another person
- Where disclosure is required by law (including mandatory reporting obligations)
- Where a subpoena or court order requires the release of records
- For clinical supervision purposes, where identifying information is removed or protected
Clinical records are retained for a minimum of seven years from the date of the last session, or seven years after a minor client turns 18, in accordance with Australian professional and legal standards. Records are stored securely and accessed only by the treating practitioner.
Third-party systems
Moksha Relational Therapy uses third-party systems for booking management (Halaxy) and secure video consultations. These systems are subject to their own privacy policies and security standards. We take reasonable steps to ensure any third-party platforms used comply with Australian privacy requirements. You are encouraged to review the privacy policies of any third-party platforms through which you interact with the practice.
Website data
This website may use standard web analytics tools that collect anonymised data on page visits, browser type, and referral sources. This information is used in aggregate to understand how the website is used and to improve it. No personally identifying information is collected through web analytics without your knowledge. This website uses cookies only for functional purposes. You can adjust cookie settings in your browser at any time.
Access, correction, and complaints
You have the right to request access to the personal information we hold about you, and to request correction of any information that is inaccurate or incomplete. Requests should be submitted in writing to info@nowmoksha.com.au. We will respond within 30 days.
If you have a complaint about how your personal information has been handled, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
Last updated: 2025
For questions regarding this disclaimer, contact info@nowmoksha.com.au.